Shipping policy
Fast, Reliable Delivery
We work to get your order to you as quickly as possible while maintaining quality and accuracy every step of the way.
Where We Ship
We currently ship to addresses within the United States only.
Processing Time
Orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
Shipping & Delivery
Once your order ships, estimated delivery is 5–10 business days, depending on your location.
Shipping rates are calculated at checkout.
All delivery timeframes are estimates and are not guaranteed.
Order Confirmation
You will receive an email confirmation immediately after placing your order.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to update.
Delays
While we do our best to meet delivery estimates, delays may occur due to:
- Shipping carrier issues
- Weather conditions
- High order volume
We appreciate your patience and understanding.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
We are not responsible for orders shipped to incorrectly provided addresses. If an order is returned due to an incorrect address, additional shipping fees may apply to reship the order.
Lost or Stolen Packages
Once an order has been marked as delivered by the carrier, UP3 is not responsible for lost or stolen packages.
If your package is missing, please contact the shipping carrier directly to file a claim.
Damaged Items
If your order arrives damaged, please contact us immediately at support@up3.shop with photos of the issue so we can assist.
Questions?
If you have any questions about your order, contact us at:
📧 support@up3.shop