Refund policy

Easy Returns, No Stress

We want you to feel confident when you order from Up3. If something isn’t right, we’ll make it right.

30 day return window
Simple return process
Fast refund handling

Return Window

We offer a 30 day return policy. You have 30 days from the date you receive your item to request a return.

Eligibility Requirements

To qualify for a return, items must:

Be unused, unworn, and in the same condition as received
Include all original tags, packaging, and accessories
Be accompanied by proof of purchase

Items must be tried on only for fit and sizing. Items showing signs of wear (including odors, stains, or damage) will not be accepted.

Items that do not meet these conditions may be denied or subject to a partial refund.

How to Start a Return

To initiate a return, contact us at support@up3.shop.

If your return is approved, you will receive instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

Return address:
2961 Nottel Dr
Saint Cloud, FL 34772

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
If a return shipping label is provided by us for non-defective returns, the cost may be deducted from your refund

Damages and Issues

Inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

Items that have been worn, washed, or used
Items without original tags or packaging
Items returned in damaged or altered condition
Final sale items (if marked as such at time of purchase)
Gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges

We do not process direct exchanges. The fastest way to get a different item is to return the original product and place a new order once your return is approved.